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01Filter & CompareFilter by Structure, Power, Dimensions, Filter by Torque & Accuracy 02Select by Motor & ApplicationNarrow the range using motor power and load requirements 03Motor Interface MatchingUse shaft diameter, Pilot Diameter, Check mounting interfaces using hole spacing 04Motor Brand MatchingStart with the Brand, Match using motor models and drawings
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Home / Technical Support Center
TECHNICAL SUPPORT

From Selection, From Downloads to Installation Troubleshooting, All Resources in One Place

Browse Product Catalogs PDF, Technical Resources, Installation & Operating Manual, All Models, 2D / 3D Drawings, Motor Interfaces & FAQ.

Download Catalogs & ManualsContact an Engineer
SUPPORT RESOURCES

Engineering Support Resources

Each resource has a clear purpose and next step, Connect Downloads, Knowledge & Selection Tools.

FAQ

FAQ

Find Selection Guidance by Category, Parameters, Installation & Troubleshooting FAQ.

View All Questions →
PDF

Download Center

Download Product Catalog, Technical Resources, Manual, Search by Product Model 2D Drawings, 3D Models & Motor Interfaces.

Open Download Center →
DB

Product Model Database

Covers 8 Product Categories, 41 Series and 137 Models / Size Detail Pages.

Search All Models →
SEL

Selection

Start with Operating Conditions, Motor, Brand, Choose a selection path using the interface or target model.

Open Selection Center →
FAQ

Technical Knowledge Center

Understand Rated & Peak Torque, Inertia, Backlash, Temperature Rise, Noise, Frequent Starts & Stops, and Other Topics.

Browse Technical Articles →
!

Installation & Operating Guidelines

Check Assembly Concentricity, Fastening, Lubrication, Accuracy Protection & Pre-Commissioning Checks.

View Guidelines →
RFQ

Engineering Review & RFQ

Submit Motor Details Together, Operating Conditions, Interface, Quantity & Lead-Time Requirements, Reduce Repeated Requests for Information.

Generate a Complete RFQ →
FROM QUESTION TO ANSWER

Technical Support Process

Identify the product and issue type first, Then include key operating conditions in the engineering review.

1Confirm the ModelFrom the Nameplate, Previous Drawings, Find the full model on the series page or in the product database.
2Find Matching ResourcesOpen the Product Page or Download Center, View Specifications, Interfaces & Engineering Drawings.
3Check On-Site ConditionsRecord the Load, Speed, Temperature Rise, Noise, Installation & Operating Symptoms.
4Submit for ReviewInclude the Model, Drawings, Contact an engineer with operating conditions and a description of the issue.
POPULAR TOPICS

Common Technical Questions

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Selection Fundamentals

Why Motor Power Alone Is Not Enough for Gearbox Selection?

Equal power does not mean equal output torque, Inertia or Cycle Time.

Read →
Understanding Specifications

How to Use Rated & Peak Torque?

Check continuous capacity and brief acceleration/shock loads separately.

Read →
Interface Matching

Which Motor Interface Dimensions Must Be Verified?

Shaft Diameter, Shaft Length, Keyway, Both pilot diameter and mounting hole spacing are essential.

Read →
Operating Troubleshooting

How to Investigate High Gearbox Temperature?

Start with Load Factor, Speed, Installation, Lubrication & Environmental Conditions.

Read →
Troubleshooting

What Can Cause Abnormal Noise?

Distinguish Gear Meshing Noise First, Bearing, Concentricity Issues & Structural Resonance.

Read →
Service Life & Operating Conditions

Why Frequent Starts and Stops Affect Service Life?

Acceleration Torque, Thermal Cycles & Shock Loads Affect Actual Service Life.

Read →

Cannot Find Your Interface or Application?

Submit the Full Motor Model Number, Mounting Drawing & Machine Operating Conditions, To assess standard or custom interface compatibility.

Submit Technical Requirements